Towards a Socio-technically Resilient Collaborative Medication Process
نویسندگان
چکیده
The fragmented character of healthcare produced by geographical, institutional and professional boundaries is well documented, as is the collaborative potential of information systems (IS) as a remedy. Empirical studies consistently document substantial socio-technical challenges related to realizing this potential. We study the case of collaborative, distributed medication (management) processes. Medication errors represent a significant health concern creating a strong interest in quality assurance. The principal question we discuss is: what are socio-technically viable and resilient mechanisms for safer collaborative medication processes? We contribute by identifying key quality assurance practices; we discuss their role or function in achieving improved quality, and propose information systems design related principles.
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